• Request for exchange is accepted within 14 days from the date of purchase.

  • You can only exchange books purchased with:

- Printing or Binding Errors

- Missing Pages 

- Skipped Pages 

- Pages Bound Upside Down

  • We only refund when: 

- Products purchased are out of stock after your purchase, and you are not willing to wait.

- The products received are not the one you picked on our website.

  • Please note that we will not exchange or refund on the following cases: 

- Wrong purchase. Customer must ensure what you purchase is what you are looking for before check out.

- Used products / have any marking(s) on the products.

- Products which are not purchased from our website.


Return & Cancellation Policy

  • All items are inspected before shipment. Once the order is placed even if the payment has not yet been received, such purchases cannot be cancelled, refunded or returned and all sales are final. 

  • Returns or exchanges will generally not be accepted for multiple editions of a book, please contact us before placing your order to verify that you are purchasing the correct item.

  • Report damages by email to us the same day of receipt if possible, otherwise within 7 days of receipt the latest for replacement. 

  • In all cases, items should be returned to us in their original packaging and condition together with a copy of the order and receipt to us.

  • Replacement will be re-delivered to you shortly after.

  • It is advisable to send returned items by registered post and keep your proof of postage certificate, as we cannot be responsible for items lost or damaged in transit.

  • Please note that postal costs will be reimbursed by us only in the case of damaged or incorrectly supplied items.


ABC123 Outlet reserves the right to refuse returns at its discretion.